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Domestic and family violence

Insurers and banks can provide extra support if you are experiencing domestic and family violence after a disaster.

Insurance

Insurance companies are required to have their own internal guidelines to assist customers experiencing domestic and family violence. For further information, please see the Insurance Council of Australia's guide to helping customers affected by family violence (PDF, 289 kb).

Banks and credit providers

Your bank is also required to have guidelines on how to assist customers who are experiencing domestic and family violence. For more information visit Australian Banking Association | Financial abuse and family and domestic violence (FDV) guidelines.