Your bank or credit provider must consider what’s happened to you if you have experienced a disaster. You can speak to their hardship department, or you can talk to a financial counsellor on 1800 007 007. If the bank won’t help, you can contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or the Disaster Response Legal Service on 1800 801 529.
You may be eligible to receive government grants, disaster welfare payments or other financial assistance from Centrelink. You can contact your local Centrelink office to find out or the Disaster Welfare Assistance Line on 1800 018 444.